826 lines
29 KiB
PHP
826 lines
29 KiB
PHP
<?php
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/**
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* 工单系统API
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*
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* 用户端：提交工单、查看我的工单、查看详情、回复(MD)、撤销
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* 管理员端：查看所有工单、回复、驳回、分配服务商
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* 服务商端：抢单大厅、我处理的工单、回复、标记完结
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*/
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while (ob_get_level() > 0) { @ob_end_clean(); }
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ob_start();
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header('Content-Type: application/json; charset=utf-8');
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header('X-Content-Type-Options: nosniff');
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header('Cache-Control: no-store, no-cache, must-revalidate');
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error_reporting(E_ALL);
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ini_set('display_errors', '0');
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ini_set('log_errors', '1');
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// 仅刷新当前文件的OPcache（不要opcache_reset——会重置整个服务器缓存导致竞态条件）
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if (function_exists('opcache_invalidate')) { @opcache_invalidate(__FILE__); }
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register_shutdown_function(function() {
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while (ob_get_level() > 0) { @ob_end_flush(); }
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});
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require_once __DIR__ . '/../core.php';
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if (session_status() === PHP_SESSION_NONE) { session_start(); }
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$action = getParam('action', '');
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try {
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switch ($action) {
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// ===== 用户端 =====
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case 'create': ticketCreate(); break;
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case 'my_list': ticketMyList(); break;
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case 'detail': ticketDetail(); break;
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case 'reply': ticketReply(); break;
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case 'withdraw': ticketWithdraw(); break;
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// ===== 管理员端 =====
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case 'list_all': ticketListAll(); break;
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case 'admin_reply': ticketAdminReply(); break;
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case 'reject': ticketReject(); break;
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case 'assign': ticketAssign(); break;
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case 'admin_create': ticketAdminCreate(); break;
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case 'admin_complete': ticketAdminComplete(); break;
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// ===== 服务商端 =====
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case 'provider_list': ticketProviderList(); break;
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case 'available': ticketAvailable(); break;
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case 'grab': ticketGrab(); break;
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case 'provider_reply': ticketProviderReply(); break;
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case 'complete': ticketProviderComplete(); break;
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// ===== 通用 =====
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case 'providers': ticketProviders(); break;
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case 'provider_check': ticketProviderCheck(); break;
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default:
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error('未知操作: ' . $action);
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}
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} catch (\Throwable $e) {
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error('服务器错误: ' . $e->getMessage());
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}
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// ============================================================
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// 工具函数
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// ============================================================
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function requireWebToken() {
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$token = getParam('token');
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if (!$token) error('缺少token', 401);
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$info = validateTokenSilent($token);
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if (!$info) error('token无效或已过期', 401);
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return $info;
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}
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function requireAdmin() {
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if (!isAdminLoggedIn()) error('未登录管理后台', 401);
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}
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/**
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* 检查是否为管理员或授权的服务商用户
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* 管理员通过session认证，用户通过token认证
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*/
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function getAuthUser() {
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if (isAdminLoggedIn()) return ['player' => 'admin', 'role' => 'admin'];
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return requireWebToken();
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}
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function isServiceProviderInGame($playerName) {
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// 优先从Web.db的web_service_providers表读取（Java同步数据）
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$db = getDB();
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try {
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$stmt = $db->prepare("SELECT 1 FROM web_service_providers WHERE player_name = :p AND active = 1");
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$stmt->bindValue(':p', $playerName, SQLITE3_TEXT);
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$row = $stmt->execute()->fetchArray();
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if ($row !== false) return true;
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} catch (\Throwable $e) { /* 表可能不存在 */ }
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// 回退：尝试读取Java的login.db（本地开发环境）
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$loginDbPath = GAME_LOGIN_DB;
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if (!file_exists($loginDbPath)) return false;
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try {
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$loginDb = new SQLite3($loginDbPath);
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$loginDb->enableExceptions(true);
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$stmt = $loginDb->prepare("SELECT 1 FROM service_providers WHERE player_name = :p AND active = 1");
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$stmt->bindValue(':p', $playerName, SQLITE3_TEXT);
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$result = $stmt->execute();
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$row = $result->fetchArray();
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$loginDb->close();
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return $row !== false;
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} catch (Exception $e) {
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return false;
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}
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}
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function getServiceProviderRole($playerName) {
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// 优先从Web.db读取
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$db = getDB();
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try {
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$stmt = $db->prepare("SELECT role FROM web_service_providers WHERE player_name = :p AND active = 1");
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$stmt->bindValue(':p', $playerName, SQLITE3_TEXT);
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$row = $stmt->execute()->fetchArray(SQLITE3_ASSOC);
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if ($row) return $row['role'];
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} catch (\Throwable $e) { /* 表可能不存在 */ }
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// 回退：读取Java的login.db
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$loginDbPath = GAME_LOGIN_DB;
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if (!file_exists($loginDbPath)) return null;
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try {
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$loginDb = new SQLite3($loginDbPath);
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$loginDb->enableExceptions(true);
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$stmt = $loginDb->prepare("SELECT role FROM service_providers WHERE player_name = :p AND active = 1");
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$stmt->bindValue(':p', $playerName, SQLITE3_TEXT);
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$result = $stmt->execute();
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$row = $result->fetchArray(SQLITE3_ASSOC);
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$loginDb->close();
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return $row ? $row['role'] : null;
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} catch (Exception $e) {
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return null;
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}
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}
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function ticketCreate() {
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$info = requireWebToken();
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$player = $info['player'];
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$type = trim(getParam('type', ''));
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$title = trim(getParam('title', ''));
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$description = trim(getParam('description', ''));
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if (empty($type)) error('请选择工单类型');
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if (empty($title)) error('请输入工单标题');
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if (mb_strlen($title) > 100) error('标题不能超过100字');
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if (mb_strlen($description) > 5000) error('描述不能超过5000字');
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$validTypes = ['bug', 'help', 'report', 'apply', 'other'];
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if (!in_array($type, $validTypes)) error('无效的工单类型');
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$db = getDB();
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$now = time();
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$db->exec('BEGIN IMMEDIATE');
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try {
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$stmt = $db->prepare("INSERT INTO web_tickets (type, status, requester, title, description, created_at, updated_at) VALUES (:type, 'submitted', :player, :title, :desc, :now, :now)");
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$stmt->bindValue(':type', $type, SQLITE3_TEXT);
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$stmt->bindValue(':player', $player, SQLITE3_TEXT);
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$stmt->bindValue(':title', $title, SQLITE3_TEXT);
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$stmt->bindValue(':desc', $description, SQLITE3_TEXT);
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$stmt->bindValue(':now', $now, SQLITE3_INTEGER);
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$stmt->execute();
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$ticketId = $db->lastInsertRowID();
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$db->exec('COMMIT');
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} catch (Exception $e) {
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$db->exec('ROLLBACK');
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error('创建失败: ' . $e->getMessage());
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}
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success(['id' => $ticketId], '工单提交成功');
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}
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function ticketMyList() {
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$info = requireWebToken();
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$player = $info['player'];
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$db = getDB();
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$status = getParam('status', '');
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$page = max(1, (int)getParam('page', 1));
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$limit = 20;
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$offset = ($page - 1) * $limit;
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$where = "WHERE requester = :player";
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$params = [':player' => $player];
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if ($status && $status !== 'all') {
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$where .= " AND status = :status";
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$params[':status'] = $status;
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}
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$countStmt = $db->prepare("SELECT COUNT(*) as total FROM web_tickets $where");
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foreach ($params as $k => $v) $countStmt->bindValue($k, $v, SQLITE3_TEXT);
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$total = $countStmt->execute()->fetchArray(SQLITE3_ASSOC)['total'];
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$stmt = $db->prepare("SELECT * FROM web_tickets $where ORDER BY created_at DESC LIMIT :limit OFFSET :offset");
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foreach ($params as $k => $v) $stmt->bindValue($k, $v, SQLITE3_TEXT);
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$stmt->bindValue(':limit', $limit, SQLITE3_INTEGER);
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$stmt->bindValue(':offset', $offset, SQLITE3_INTEGER);
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$result = $stmt->execute();
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$list = [];
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while ($row = $result->fetchArray(SQLITE3_ASSOC)) {
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$list[] = $row;
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}
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success([
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'list' => $list,
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'total' => (int)$total,
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'page' => $page,
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'pages' => ceil($total / $limit)
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]);
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}
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function ticketDetail() {
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$id = (int)getParam('id', 0);
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if ($id <= 0) error('无效的工单ID');
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$db = getDB();
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$stmt = $db->prepare("SELECT * FROM web_tickets WHERE id = :id");
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$stmt->bindValue(':id', $id, SQLITE3_INTEGER);
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$row = $stmt->execute()->fetchArray(SQLITE3_ASSOC);
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if (!$row) error('工单不存在');
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// 权限检查：管理员可以直接查看，普通用户只能看自己的工单
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if (isAdminLoggedIn()) {
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// 管理员，直接放行
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} else {
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$info = requireWebToken();
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$player = $info['player'];
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if ($row['requester'] !== $player && $row['assigned_to'] !== $player) {
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error('无权查看此工单');
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}
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}
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// 获取回复列表
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$replies = getTicketReplies($id);
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$row['replies'] = $replies;
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success($row);
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}
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function ticketReply() {
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$info = requireWebToken();
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$player = $info['player'];
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$id = (int)getParam('id', 0);
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$message = trim(getParam('message', ''));
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if ($id <= 0) error('无效的工单ID');
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if (empty($message)) error('回复内容不能为空');
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if (mb_strlen($message) > 5000) error('回复内容不能超过5000字');
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$db = getDB();
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// 检查工单状态和权限
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$stmt = $db->prepare("SELECT * FROM web_tickets WHERE id = :id");
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$stmt->bindValue(':id', $id, SQLITE3_INTEGER);
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$ticket = $stmt->execute()->fetchArray(SQLITE3_ASSOC);
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if (!$ticket) error('工单不存在');
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if ($ticket['requester'] !== $player) error('只能回复自己的工单');
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if (in_array($ticket['status'], ['withdrawn', 'rejected'])) error('该工单已关闭，无法回复');
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$now = time();
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$db->exec('BEGIN IMMEDIATE');
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try {
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// 插入回复
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$stmt = $db->prepare("INSERT INTO web_ticket_replies (ticket_id, sender, role, message, created_at) VALUES (:tid, :sender, 'user', :msg, :now)");
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$stmt->bindValue(':tid', $id, SQLITE3_INTEGER);
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$stmt->bindValue(':sender', $player, SQLITE3_TEXT);
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$stmt->bindValue(':msg', $message, SQLITE3_TEXT);
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$stmt->bindValue(':now', $now, SQLITE3_INTEGER);
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$stmt->execute();
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// 更新工单状态为已回复
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$stmt = $db->prepare("UPDATE web_tickets SET status = 'replied', updated_at = :now WHERE id = :id");
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$stmt->bindValue(':now', $now, SQLITE3_INTEGER);
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$stmt->bindValue(':id', $id, SQLITE3_INTEGER);
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$stmt->execute();
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$db->exec('COMMIT');
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} catch (Exception $e) {
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$db->exec('ROLLBACK');
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error('回复失败');
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}
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success(null, '回复成功');
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}
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function ticketWithdraw() {
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$info = requireWebToken();
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$player = $info['player'];
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$id = (int)getParam('id', 0);
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if ($id <= 0) error('无效的工单ID');
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$db = getDB();
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$stmt = $db->prepare("SELECT * FROM web_tickets WHERE id = :id");
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$stmt->bindValue(':id', $id, SQLITE3_INTEGER);
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$ticket = $stmt->execute()->fetchArray(SQLITE3_ASSOC);
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if (!$ticket) error('工单不存在');
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if ($ticket['requester'] !== $player) error('无权操作此工单');
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if (in_array($ticket['status'], ['completed', 'withdrawn', 'rejected'])) error('该工单已关闭');
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$db->exec('BEGIN IMMEDIATE');
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try {
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$stmt = $db->prepare("UPDATE web_tickets SET status = 'withdrawn', updated_at = :now WHERE id = :id");
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$stmt->bindValue(':now', time(), SQLITE3_INTEGER);
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$stmt->bindValue(':id', $id, SQLITE3_INTEGER);
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$stmt->execute();
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$db->exec('COMMIT');
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} catch (Exception $e) {
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$db->exec('ROLLBACK');
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error('撤销失败');
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}
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success(null, '工单已撤销');
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}
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// ===== 管理员端 =====
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function ticketListAll() {
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requireAdmin();
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$db = getDB();
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// 兜底建表（服务器core.php可能版本旧）
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try {
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$db->exec("CREATE TABLE IF NOT EXISTS web_tickets (
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id INTEGER PRIMARY KEY AUTOINCREMENT,
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type TEXT NOT NULL,
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status TEXT DEFAULT 'submitted',
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requester TEXT NOT NULL,
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assigned_to TEXT DEFAULT '',
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title TEXT NOT NULL,
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description TEXT DEFAULT '',
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reject_reason TEXT DEFAULT '',
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created_at INTEGER NOT NULL,
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updated_at INTEGER NOT NULL
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)");
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$db->exec("CREATE TABLE IF NOT EXISTS web_ticket_replies (
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id INTEGER PRIMARY KEY AUTOINCREMENT,
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ticket_id INTEGER NOT NULL,
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sender TEXT NOT NULL,
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role TEXT DEFAULT 'user',
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message TEXT NOT NULL,
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created_at INTEGER NOT NULL
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)");
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$db->exec("CREATE INDEX IF NOT EXISTS idx_wt_requester ON web_tickets(requester)");
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$db->exec("CREATE INDEX IF NOT EXISTS idx_wt_status ON web_tickets(status)");
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$db->exec("CREATE INDEX IF NOT EXISTS idx_wt_assigned ON web_tickets(assigned_to)");
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$db->exec("CREATE INDEX IF NOT EXISTS idx_wtr_ticket ON web_ticket_replies(ticket_id)");
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} catch (\Throwable $e) {
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error('工单表初始化失败: ' . $e->getMessage());
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}
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try {
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$status = getParam('status', 'all');
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$page = max(1, (int)getParam('page', 1));
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$search = trim(getParam('search', ''));
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$limit = 20;
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$offset = ($page - 1) * $limit;
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$where = "WHERE 1=1";
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$params = [];
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if ($status && $status !== 'all') {
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$where .= " AND status = :status";
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$params[':status'] = $status;
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}
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if ($search) {
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$where .= " AND (requester LIKE :search OR title LIKE :search2)";
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$params[':search'] = "%$search%";
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$params[':search2'] = "%$search%";
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}
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$countStmt = $db->prepare("SELECT COUNT(*) as total FROM web_tickets $where");
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foreach ($params as $k => $v) $countStmt->bindValue($k, $v, SQLITE3_TEXT);
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$total = $countStmt->execute()->fetchArray(SQLITE3_ASSOC)['total'];
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$stmt = $db->prepare("SELECT * FROM web_tickets $where ORDER BY created_at DESC LIMIT :limit OFFSET :offset");
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foreach ($params as $k => $v) $stmt->bindValue($k, $v, SQLITE3_TEXT);
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$stmt->bindValue(':limit', $limit, SQLITE3_INTEGER);
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$stmt->bindValue(':offset', $offset, SQLITE3_INTEGER);
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$result = $stmt->execute();
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$list = [];
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while ($row = $result->fetchArray(SQLITE3_ASSOC)) {
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$list[] = $row;
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}
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|
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// 统计各状态数量
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$stats = [];
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foreach (['submitted', 'replied', 'completed', 'withdrawn', 'rejected'] as $s) {
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$cnt = $db->querySingle("SELECT COUNT(*) FROM web_tickets WHERE status = '$s'");
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$stats[$s] = (int)$cnt;
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}
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$stats['all'] = (int)$db->querySingle("SELECT COUNT(*) FROM web_tickets");
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success([
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'list' => $list,
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'total' => (int)$total,
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'page' => $page,
|
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'pages' => ceil($total / $limit),
|
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'stats' => $stats
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]);
|
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} catch (\Throwable $e) {
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error('查询工单失败: ' . $e->getMessage());
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}
|
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}
|
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|
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function ticketAdminReply() {
|
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requireAdmin();
|
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$id = (int)getParam('id', 0);
|
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$message = trim(getParam('message', ''));
|
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|
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if ($id <= 0) error('无效的工单ID');
|
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if (empty($message)) error('回复内容不能为空');
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if (mb_strlen($message) > 5000) error('回复内容不能超过5000字');
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|
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$db = getDB();
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$stmt = $db->prepare("SELECT * FROM web_tickets WHERE id = :id");
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$stmt->bindValue(':id', $id, SQLITE3_INTEGER);
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$ticket = $stmt->execute()->fetchArray(SQLITE3_ASSOC);
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if (!$ticket) error('工单不存在');
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if (in_array($ticket['status'], ['completed', 'withdrawn', 'rejected'])) error('该工单已关闭');
|
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|
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$now = time();
|
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$db->exec('BEGIN IMMEDIATE');
|
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try {
|
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$stmt = $db->prepare("INSERT INTO web_ticket_replies (ticket_id, sender, role, message, created_at) VALUES (:tid, 'admin', 'admin', :msg, :now)");
|
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$stmt->bindValue(':tid', $id, SQLITE3_INTEGER);
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$stmt->bindValue(':msg', $message, SQLITE3_TEXT);
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$stmt->bindValue(':now', $now, SQLITE3_INTEGER);
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$stmt->execute();
|
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|
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// 管理员回复 → 状态更新为已回复（不改变assigned_to，保留原服务商所有权）
|
|
$stmt = $db->prepare("UPDATE web_tickets SET status = 'replied', updated_at = :now WHERE id = :id");
|
|
$stmt->bindValue(':now', $now, SQLITE3_INTEGER);
|
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$stmt->bindValue(':id', $id, SQLITE3_INTEGER);
|
|
$stmt->execute();
|
|
|
|
$db->exec('COMMIT');
|
|
} catch (Exception $e) {
|
|
$db->exec('ROLLBACK');
|
|
error('回复失败');
|
|
}
|
|
|
|
success(null, '回复成功');
|
|
}
|
|
|
|
function ticketReject() {
|
|
requireAdmin();
|
|
$id = (int)getParam('id', 0);
|
|
$reason = trim(getParam('reason', ''));
|
|
|
|
if ($id <= 0) error('无效的工单ID');
|
|
if (empty($reason)) error('请输入驳回原因');
|
|
if (mb_strlen($reason) > 500) error('驳回原因不能超过500字');
|
|
|
|
$db = getDB();
|
|
$stmt = $db->prepare("SELECT * FROM web_tickets WHERE id = :id");
|
|
$stmt->bindValue(':id', $id, SQLITE3_INTEGER);
|
|
$ticket = $stmt->execute()->fetchArray(SQLITE3_ASSOC);
|
|
if (!$ticket) error('工单不存在');
|
|
if ($ticket['status'] === 'withdrawn' || $ticket['status'] === 'rejected') error('该工单已关闭');
|
|
|
|
$now = time();
|
|
$db->exec('BEGIN IMMEDIATE');
|
|
try {
|
|
$stmt = $db->prepare("UPDATE web_tickets SET status = 'rejected', reject_reason = :reason, updated_at = :now WHERE id = :id");
|
|
$stmt->bindValue(':reason', $reason, SQLITE3_TEXT);
|
|
$stmt->bindValue(':now', $now, SQLITE3_INTEGER);
|
|
$stmt->bindValue(':id', $id, SQLITE3_INTEGER);
|
|
$stmt->execute();
|
|
$db->exec('COMMIT');
|
|
} catch (Exception $e) {
|
|
$db->exec('ROLLBACK');
|
|
error('驳回失败');
|
|
}
|
|
|
|
success(null, '工单已驳回');
|
|
}
|
|
|
|
function ticketAssign() {
|
|
requireAdmin();
|
|
$id = (int)getParam('id', 0);
|
|
$provider = trim(getParam('provider', ''));
|
|
|
|
if ($id <= 0) error('无效的工单ID');
|
|
if (empty($provider)) error('请输入服务商名称');
|
|
|
|
// 验证是否为服务商
|
|
if (!isServiceProviderInGame($provider)) error("$provider 不是服务商");
|
|
|
|
$db = getDB();
|
|
$stmt = $db->prepare("SELECT * FROM web_tickets WHERE id = :id");
|
|
$stmt->bindValue(':id', $id, SQLITE3_INTEGER);
|
|
$ticket = $stmt->execute()->fetchArray(SQLITE3_ASSOC);
|
|
if (!$ticket) error('工单不存在');
|
|
if (in_array($ticket['status'], ['completed', 'withdrawn', 'rejected'])) error('该工单已关闭');
|
|
|
|
$now = time();
|
|
$db->exec('BEGIN IMMEDIATE');
|
|
try {
|
|
$stmt = $db->prepare("UPDATE web_tickets SET assigned_to = :provider, status = 'replied', updated_at = :now WHERE id = :id");
|
|
$stmt->bindValue(':provider', $provider, SQLITE3_TEXT);
|
|
$stmt->bindValue(':now', $now, SQLITE3_INTEGER);
|
|
$stmt->bindValue(':id', $id, SQLITE3_INTEGER);
|
|
$stmt->execute();
|
|
$db->exec('COMMIT');
|
|
} catch (Exception $e) {
|
|
$db->exec('ROLLBACK');
|
|
error('分配失败');
|
|
}
|
|
|
|
success(null, "已分配给 $provider");
|
|
}
|
|
|
|
function ticketAdminCreate() {
|
|
requireAdmin();
|
|
$type = trim(getParam('type', ''));
|
|
$title = trim(getParam('title', ''));
|
|
$description = trim(getParam('description', ''));
|
|
$provider = trim(getParam('provider', ''));
|
|
|
|
if (empty($type)) error('请选择工单类型');
|
|
if (empty($title)) error('请输入工单标题');
|
|
if (mb_strlen($title) > 100) error('标题不能超过100字');
|
|
if (mb_strlen($description) > 5000) error('描述不能超过5000字');
|
|
|
|
$validTypes = ['bug', 'help', 'report', 'apply', 'other'];
|
|
if (!in_array($type, $validTypes)) error('无效的工单类型');
|
|
|
|
// 如果指定了服务商，验证身份
|
|
if ($provider && !isServiceProviderInGame($provider)) {
|
|
error("$provider 不是服务商");
|
|
}
|
|
|
|
$db = getDB();
|
|
$now = time();
|
|
|
|
$db->exec('BEGIN IMMEDIATE');
|
|
try {
|
|
$stmt = $db->prepare("INSERT INTO web_tickets (type, status, requester, assigned_to, title, description, created_at, updated_at) VALUES (:type, 'replied', 'admin', :provider, :title, :desc, :now, :now)");
|
|
$stmt->bindValue(':type', $type, SQLITE3_TEXT);
|
|
$stmt->bindValue(':provider', $provider, SQLITE3_TEXT);
|
|
$stmt->bindValue(':title', $title, SQLITE3_TEXT);
|
|
$stmt->bindValue(':desc', $description, SQLITE3_TEXT);
|
|
$stmt->bindValue(':now', $now, SQLITE3_INTEGER);
|
|
$stmt->execute();
|
|
$ticketId = $db->lastInsertRowID();
|
|
$db->exec('COMMIT');
|
|
} catch (Exception $e) {
|
|
$db->exec('ROLLBACK');
|
|
error('创建失败: ' . $e->getMessage());
|
|
}
|
|
|
|
$msg = '工单已创建';
|
|
if ($provider) $msg .= "，已派发给 $provider";
|
|
success(['id' => $ticketId], $msg);
|
|
}
|
|
|
|
function ticketAdminComplete() {
|
|
requireAdmin();
|
|
$id = (int)getParam('id', 0);
|
|
|
|
if ($id <= 0) error('无效的工单ID');
|
|
|
|
$db = getDB();
|
|
$stmt = $db->prepare("SELECT * FROM web_tickets WHERE id = :id");
|
|
$stmt->bindValue(':id', $id, SQLITE3_INTEGER);
|
|
$ticket = $stmt->execute()->fetchArray(SQLITE3_ASSOC);
|
|
if (!$ticket) error('工单不存在');
|
|
if (in_array($ticket['status'], ['completed', 'withdrawn', 'rejected'])) error('该工单已关闭');
|
|
|
|
$now = time();
|
|
$db->exec('BEGIN IMMEDIATE');
|
|
try {
|
|
$stmt = $db->prepare("INSERT INTO web_ticket_replies (ticket_id, sender, role, message, created_at) VALUES (:tid, 'admin', 'admin', '✅ 工单已由管理员标记完结', :now)");
|
|
$stmt->bindValue(':tid', $id, SQLITE3_INTEGER);
|
|
$stmt->bindValue(':now', $now, SQLITE3_INTEGER);
|
|
$stmt->execute();
|
|
|
|
$stmt = $db->prepare("UPDATE web_tickets SET status = 'completed', updated_at = :now WHERE id = :id");
|
|
$stmt->bindValue(':now', $now, SQLITE3_INTEGER);
|
|
$stmt->bindValue(':id', $id, SQLITE3_INTEGER);
|
|
$stmt->execute();
|
|
|
|
$db->exec('COMMIT');
|
|
} catch (Exception $e) {
|
|
$db->exec('ROLLBACK');
|
|
error('操作失败');
|
|
}
|
|
|
|
success(null, '已标记完结');
|
|
}
|
|
|
|
// ===== 服务商端 =====
|
|
|
|
function ticketProviderList() {
|
|
$info = requireWebToken();
|
|
$player = $info['player'];
|
|
|
|
// 验证服务商身份
|
|
$role = getServiceProviderRole($player);
|
|
if (!$role) error('你不是服务商');
|
|
|
|
$db = getDB();
|
|
$type = getParam('type', 'all');
|
|
// processing: 活跃(已提交/已回复)
|
|
// completed: 已完结/已撤销/已驳回
|
|
// all: 全部跟过的工单
|
|
|
|
$where = "WHERE assigned_to = :player";
|
|
$params = [':player' => $player];
|
|
|
|
if ($type === 'processing') {
|
|
$where .= " AND status IN ('submitted', 'replied')";
|
|
} elseif ($type === 'completed') {
|
|
$where .= " AND status IN ('completed', 'withdrawn', 'rejected')";
|
|
}
|
|
// 'all' 不加status过滤
|
|
|
|
$stmt = $db->prepare("SELECT * FROM web_tickets $where ORDER BY updated_at DESC LIMIT 100");
|
|
foreach ($params as $k => $v) $stmt->bindValue($k, $v, SQLITE3_TEXT);
|
|
$result = $stmt->execute();
|
|
|
|
$list = [];
|
|
while ($row = $result->fetchArray(SQLITE3_ASSOC)) {
|
|
$list[] = $row;
|
|
}
|
|
|
|
success(['list' => $list, 'role' => $role]);
|
|
}
|
|
|
|
function ticketAvailable() {
|
|
$info = requireWebToken();
|
|
$player = $info['player'];
|
|
|
|
if (!isServiceProviderInGame($player)) error('你不是服务商');
|
|
|
|
$db = getDB();
|
|
$stmt = $db->prepare("SELECT * FROM web_tickets WHERE status = 'submitted' AND assigned_to = '' ORDER BY created_at DESC LIMIT 50");
|
|
$result = $stmt->execute();
|
|
|
|
$list = [];
|
|
while ($row = $result->fetchArray(SQLITE3_ASSOC)) {
|
|
$list[] = $row;
|
|
}
|
|
|
|
success(['list' => $list]);
|
|
}
|
|
|
|
function ticketGrab() {
|
|
$info = requireWebToken();
|
|
$player = $info['player'];
|
|
$id = (int)getParam('id', 0);
|
|
|
|
if ($id <= 0) error('无效的工单ID');
|
|
if (!isServiceProviderInGame($player)) error('你不是服务商');
|
|
|
|
$db = getDB();
|
|
$stmt = $db->prepare("SELECT * FROM web_tickets WHERE id = :id");
|
|
$stmt->bindValue(':id', $id, SQLITE3_INTEGER);
|
|
$ticket = $stmt->execute()->fetchArray(SQLITE3_ASSOC);
|
|
|
|
if (!$ticket) error('工单不存在');
|
|
if ($ticket['status'] !== 'submitted') error('该工单已被接单');
|
|
if (!empty($ticket['assigned_to'])) error('该工单已被分配');
|
|
|
|
$now = time();
|
|
$db->exec('BEGIN IMMEDIATE');
|
|
try {
|
|
$stmt = $db->prepare("UPDATE web_tickets SET assigned_to = :provider, updated_at = :now WHERE id = :id");
|
|
$stmt->bindValue(':provider', $player, SQLITE3_TEXT);
|
|
$stmt->bindValue(':now', $now, SQLITE3_INTEGER);
|
|
$stmt->bindValue(':id', $id, SQLITE3_INTEGER);
|
|
$stmt->execute();
|
|
$db->exec('COMMIT');
|
|
} catch (Exception $e) {
|
|
$db->exec('ROLLBACK');
|
|
error('抢单失败');
|
|
}
|
|
|
|
success(null, '抢单成功');
|
|
}
|
|
|
|
function ticketProviderReply() {
|
|
$info = requireWebToken();
|
|
$player = $info['player'];
|
|
$id = (int)getParam('id', 0);
|
|
$message = trim(getParam('message', ''));
|
|
|
|
if ($id <= 0) error('无效的工单ID');
|
|
if (empty($message)) error('回复内容不能为空');
|
|
if (mb_strlen($message) > 5000) error('回复内容不能超过5000字');
|
|
if (!isServiceProviderInGame($player)) error('你不是服务商');
|
|
|
|
$db = getDB();
|
|
$stmt = $db->prepare("SELECT * FROM web_tickets WHERE id = :id");
|
|
$stmt->bindValue(':id', $id, SQLITE3_INTEGER);
|
|
$ticket = $stmt->execute()->fetchArray(SQLITE3_ASSOC);
|
|
if (!$ticket) error('工单不存在');
|
|
if ($ticket['assigned_to'] !== $player) error('这不是分配给你的工单');
|
|
if (in_array($ticket['status'], ['completed', 'withdrawn', 'rejected'])) error('该工单已关闭');
|
|
|
|
$now = time();
|
|
$db->exec('BEGIN IMMEDIATE');
|
|
try {
|
|
$stmt = $db->prepare("INSERT INTO web_ticket_replies (ticket_id, sender, role, message, created_at) VALUES (:tid, :sender, 'provider', :msg, :now)");
|
|
$stmt->bindValue(':tid', $id, SQLITE3_INTEGER);
|
|
$stmt->bindValue(':sender', $player, SQLITE3_TEXT);
|
|
$stmt->bindValue(':msg', $message, SQLITE3_TEXT);
|
|
$stmt->bindValue(':now', $now, SQLITE3_INTEGER);
|
|
$stmt->execute();
|
|
|
|
$stmt = $db->prepare("UPDATE web_tickets SET status = 'replied', updated_at = :now WHERE id = :id");
|
|
$stmt->bindValue(':now', $now, SQLITE3_INTEGER);
|
|
$stmt->bindValue(':id', $id, SQLITE3_INTEGER);
|
|
$stmt->execute();
|
|
|
|
$db->exec('COMMIT');
|
|
} catch (Exception $e) {
|
|
$db->exec('ROLLBACK');
|
|
error('回复失败');
|
|
}
|
|
|
|
success(null, '回复成功');
|
|
}
|
|
|
|
function ticketProviderComplete() {
|
|
$info = requireWebToken();
|
|
$player = $info['player'];
|
|
$id = (int)getParam('id', 0);
|
|
|
|
if ($id <= 0) error('无效的工单ID');
|
|
if (!isServiceProviderInGame($player)) error('你不是服务商');
|
|
|
|
$db = getDB();
|
|
$stmt = $db->prepare("SELECT * FROM web_tickets WHERE id = :id");
|
|
$stmt->bindValue(':id', $id, SQLITE3_INTEGER);
|
|
$ticket = $stmt->execute()->fetchArray(SQLITE3_ASSOC);
|
|
if (!$ticket) error('工单不存在');
|
|
if ($ticket['assigned_to'] !== $player) error('这不是分配给你的工单');
|
|
if (in_array($ticket['status'], ['completed', 'withdrawn', 'rejected'])) error('该工单已关闭');
|
|
|
|
$now = time();
|
|
$db->exec('BEGIN IMMEDIATE');
|
|
try {
|
|
// 插入完结回复
|
|
$stmt = $db->prepare("INSERT INTO web_ticket_replies (ticket_id, sender, role, message, created_at) VALUES (:tid, :sender, 'provider', '✅ 工单已处理完毕', :now)");
|
|
$stmt->bindValue(':tid', $id, SQLITE3_INTEGER);
|
|
$stmt->bindValue(':sender', $player, SQLITE3_TEXT);
|
|
$stmt->bindValue(':now', $now, SQLITE3_INTEGER);
|
|
$stmt->execute();
|
|
|
|
// 状态改为completed
|
|
$stmt = $db->prepare("UPDATE web_tickets SET status = 'completed', updated_at = :now WHERE id = :id");
|
|
$stmt->bindValue(':now', $now, SQLITE3_INTEGER);
|
|
$stmt->bindValue(':id', $id, SQLITE3_INTEGER);
|
|
$stmt->execute();
|
|
|
|
$db->exec('COMMIT');
|
|
} catch (Exception $e) {
|
|
$db->exec('ROLLBACK');
|
|
error('操作失败');
|
|
}
|
|
|
|
success(null, '已标记完结');
|
|
}
|
|
|
|
// ===== 通用 =====
|
|
|
|
function ticketProviders() {
|
|
if (!isAdminLoggedIn()) error('未登录管理后台');
|
|
|
|
$loginDbPath = GAME_LOGIN_DB;
|
|
if (!file_exists($loginDbPath)) success(['list' => []]);
|
|
|
|
try {
|
|
$loginDb = new SQLite3($loginDbPath);
|
|
$result = $loginDb->query("SELECT player_name, role, join_time FROM service_providers WHERE active = 1");
|
|
$list = [];
|
|
while ($row = $result->fetchArray(SQLITE3_ASSOC)) {
|
|
$list[] = $row;
|
|
}
|
|
$loginDb->close();
|
|
success(['list' => $list]);
|
|
} catch (Exception $e) {
|
|
success(['list' => []]);
|
|
}
|
|
}
|
|
|
|
function ticketProviderCheck() {
|
|
$info = requireWebToken();
|
|
$player = $info['player'];
|
|
$isProvider = isServiceProviderInGame($player);
|
|
$role = $isProvider ? getServiceProviderRole($player) : null;
|
|
success(['is_provider' => $isProvider, 'role' => $role]);
|
|
}
|
|
|
|
// ===== 辅助函数 =====
|
|
|
|
function getTicketReplies($ticketId) {
|
|
$db = getDB();
|
|
$stmt = $db->prepare("SELECT * FROM web_ticket_replies WHERE ticket_id = :tid ORDER BY created_at ASC");
|
|
$stmt->bindValue(':tid', $ticketId, SQLITE3_INTEGER);
|
|
$result = $stmt->execute();
|
|
|
|
$list = [];
|
|
while ($row = $result->fetchArray(SQLITE3_ASSOC)) {
|
|
$list[] = $row;
|
|
}
|
|
return $list;
|
|
}
|